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dōTERRA U.S.A. Online Privacy Notice

dōTERRA International, LLC

Effective Date: December 19, 2017

dōTERRA International, LLC (“dōTERRA”) respects your concerns about privacy. This U.S. Online Privacy Notice describes the types of personal information we obtain through dōTERRA’s websites and mobile applications listed here (collectively, the “Sites”) [Insert hyperlink to Appendix A], how we may use the information, with whom we may share it and the choices available regarding our use of the information. The Notice also describes the measures we take to safeguard the personal information we obtain and how individuals can contact us about our privacy practices.

Click on one of the links below to jump to the listed section:

Information We Obtain

Information We Obtain by Automated Means

How We Use Information We Obtain

Third-Party Analytics Services

Online Tracking and Interest-Based Advertising

Information Sharing

Your Choices

Other Online Services and Third-Party Features

How We Protect Personal Information

Children’s Personal Information

Updates To This U.S. Online Privacy Notice

How To Contact Us

Information We Obtain

We obtain certain personal information through the Sites in connection with the products and services we provide. The types of personal information we obtain include:

contact information, such as name, phone and fax number, and email and postal address;
information used to create your account to access the Sites, such as birth date, spouse’s name, photo, preferred language, Enroller ID, Sponsor ID, online password, and, if you are a Wellness Advocate, Social Security number (or equivalent) or Tax ID number;
payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf;

information you submit in connection with a career opportunity at dōTERRA, such as contact details, information in your résumé (including work history, education, language skills, certifications/licenses and work eligibility status) and details about your current employment; dōTERRA uses a third-party service provider to host its Career Opportunities pages and related personal information is obtained by this service provider; and
other personal information contained in content you submit to us, such as through the “Feedback” feature, public forums or customer support tools on the Sites.

Information We Obtain by Automated Means

When you interact with the Sites, we obtain certain information by automated means, such as cookies, web server logs, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s web browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We may use these automated technologies to collect information about your equipment, browsing actions and usage patterns. The information we obtain in this manner may include your device IP address, other identifiers associated with your devices, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of Site visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products, services and Sites; (3) tailor our products, services and Sites around your preferences; (4) measure the usability of our products, services and Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products, services and Sites.

Your web browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. To the extent required by applicable law, we will obtain your consent before using cookies or similar tools.

How We Use The Information We Obtain

We may use the information we obtain about you to:

provide our products and services to you;
send promotional materials, newsletters and other communications about our products and services;
establish and manage your account with dōTERRA;
process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
identify and authenticate you so you may order our products and access and use the Sites;
communicate about, and administer participation in, special events, programs, promotions, offers surveys, focus groups and market research;
provide Wellness Advocate and customer support and respond to inquiries;
increase and maintain the safety and security of our products and services and prevent misuse;
perform data analytics (including market research, trend analysis, financial analysis, and anonymization and aggregation of personal information);
manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
operate, evaluate, develop, manage and improve our business and the Sites (including operating, administering, analyzing and improving our products, services and Sites; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);

protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and other dōTERRA terms of use and related documents.

We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Third-Party Analytics Services

We use third-party web analytics services on the Sites, including Google Analytics and Facebook Pixel[HW1] . These service providers use automated technologies to collect data (such as IP addresses) to evaluate use of the Sites.

To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html. To learn more about Facebook Pixel and how to opt out, please visit https://www.facebook.com/help/164968693837950?helpref=faq_content.

Online Tracking and Interest-Based Advertising

We may collect information about you

Component	Requirements
Operating System	Windows XP or MacOS 10 or higher
Web Browser	Internet Explorer 7, Mozilla Firefox 6, Safari 4, Chrome 15, or higher
Javascript	Enabled
Cookies	Enabled
Monitor Display Settings	Resolution of 1024x768 or greater

You declare that you have read and understand the terms of the Privacy Policy accessible here and included by reference in this Agreement as if it were fully explained in the present.

IN NO EVENT SHALL DŌTERRA OR OTHER PARTIES INVOLVED IN THE CREATION, IN THE PRODUCTION OR IN THE DISTRIBUTION OF THE SITE WILL BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSSES OF GOODS, GOODWILL, USE, DATA OR OTHER IMMATERIAL IMMOBILISATIONS (ALSO IN IF YOU HAVE NOTIFIED THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM (I) USE OR INABILITY TO USE THE SITE (II) THE COST FOR THE PURCHASE OF SUBSTITUTE GOODS OR SERVICES, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS SUBSCRIBED THROUGH THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) DECLARATIONS OR THIRD PARTY BEHAVIOR ON THE SITE; OR (V) ANY OTHER ASPECT RELATED TO THE SITE. IN THIS SITE DECLARE THAT THIS PARAGRAPH WILL APPLY TO THE TOTALITY CONTENT, PRODUCTS AND SERVICES RETURNS AVAILABLE THROUGH THE SITE. UNDER NO CIRCUMSTANCES THE TOTAL LIABILITY OF DŌTERRA WITHIN THE MEANING OF THESE TERMS WILL BE ABOVE THE LESSER BETWEEN THE AMOUNT OF ANY COMMISSION PAID TO DŌTERRA FOR THE USE OF THE SITE BY YOUR PART, WHERE THIS IS REQUIRED OR NECESSARY OR SO US DOLLARS. CONSIDERING THAT CERTAIN STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY WILL BE LIMITED TO THE MINIMUM AMOUNT ALLOWED BY LAW. THE LIMITATIONS OF LIABILITY IN THIS AGREEMENT SHALL BE INTERPRETED IN FAVOR OF DŌTERRA, OUR PARENT COMPANY, AFFILIATES, SUBSIDIARIES AND ALL OUR RESPECTIVES, OFFICIALS, MANAGERS, EMPLOYEES, REPRESENTATIVES AND AGENTS.

Any delay or inability on your part or by dōTERRA, at any time, to request the services of any provision contained in this document, can not in any way damage the subsequent right of you or dōTERRA to apply this provision. No delay or incapacity on the part of you or dōTERRA in exercising any rights arising from this will constitute a waiver of such right or other rights under this.

dōTERRA may immediately issue a warning, suspend or terminate access to the Site or following a violation of this Agreement (or any other agreement or regulation contained herein by reference) or in the event we are unable to verify or authenticate any information you have provided to us or for any other reason at our discretion. You can cancel your account by contacting us at 1-800-411-8151.

28. Regulation concerning the violation of copyright and designation of a copyright agent

The dōTERRA copyright agent for the notification of claims for damages following copyright infringement on this site is David Doxey, who can be contacted at the following addresses:

By email:
ddoxey@doterra.com

By telephone:
+1 (800) 411-8151

FOR CUSTOMER SERVICE EMAIL: service@doterra.com

dōTERRA U.S.A. Online Privacy Notice

dōTERRA Europe Cookie Policy