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dōTERRA U.S.A. Online Privacy Notice

dōTERRA International, LLC 

Effective Date: December 19, 2017

dōTERRA International, LLC (“dōTERRA”) respects your concerns about privacy. This U.S. Online Privacy Notice describes the types of personal information we obtain through dōTERRA’s websites and mobile applications listed here (collectively, the “Sites”) [Insert hyperlink to Appendix A], how we may use the information, with whom we may share it and the choices available regarding our use of the information. The Notice also describes the measures we take to safeguard the personal information we obtain and how individuals can contact us about our privacy practices. 

Click on one of the links below to jump to the listed section: 

Information We Obtain

Information We Obtain by Automated Means

How We Use Information We Obtain

Third-Party Analytics Services

Online Tracking and Interest-Based Advertising

Information Sharing

Your Choices

Other Online Services and Third-Party Features

How We Protect Personal Information

Children’s Personal Information

Updates To This U.S. Online Privacy Notice

How To Contact Us

 

Information We Obtain

We obtain certain personal information through the Sites in connection with the products and services we provide.  The types of personal information we obtain include: 

  • contact information, such as name, phone and fax number, and email and postal address;
  • information used to create your account to access the Sites, such as birth date, spouse’s name, photo, preferred language, Enroller ID, Sponsor ID, online password, and, if you are a Wellness Advocate, Social Security number (or equivalent) or Tax ID number;
  • payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf;

  • information you submit in connection with a career opportunity at dōTERRA, such as contact details, information in your résumé (including work history, education, language skills, certifications/licenses and work eligibility status) and details about your current employment; dōTERRA uses a third-party service provider to host its Career Opportunities pages and related personal information is obtained by this service provider; and
  • other personal information contained in content you submit to us, such as through the “Feedback” feature, public forums or customer support tools on the Sites.

Information We Obtain by Automated Means

When you interact with the Sites, we obtain certain information by automated means, such as cookies, web server logs, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s web browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We may use these automated technologies to collect information about your equipment, browsing actions and usage patterns. The information we obtain in this manner may include your device IP address, other identifiers associated with your devices, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of Site visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products, services and Sites; (3) tailor our products, services and Sites around your preferences; (4) measure the usability of our products, services and Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products, services and Sites.

Your web browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.  To the extent required by applicable law, we will obtain your consent before using cookies or similar tools.

How We Use The Information We Obtain

We may use the information we obtain about you to:  

  • provide our products and services to you;
  • send promotional materials, newsletters and other communications about our products and services;
  • establish and manage your account with dōTERRA;
  • process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
  • identify and authenticate you so you may order our products and access and use the Sites;
  • communicate about, and administer participation in, special events, programs, promotions, offers surveys, focus groups and market research;
  • provide Wellness Advocate and customer support and respond to inquiries;
  • increase and maintain the safety and security of our products and services and prevent misuse;
  • perform data analytics (including market research, trend analysis, financial analysis, and anonymization and aggregation of personal information);
  • manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
  • operate, evaluate, develop, manage and improve our business and the Sites (including operating, administering, analyzing and improving our products, services and Sites; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);

  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and other dōTERRA terms of use and related documents.

We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law. 

Third-Party Analytics Services

 We use third-party web analytics services on the Sites, including Google Analytics and Facebook Pixel[HW1] . These service providers use automated technologies to collect data (such as IP addresses) to evaluate use of the Sites.

To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html. To learn more about Facebook Pixel and how to opt out, please visit https://www.facebook.com/help/164968693837950?helpref=faq_content.   

Online Tracking and Interest-Based Advertising

We may collect information about you

System Requirements

Component Requirements
Operating System Windows XP or MacOS 10 or higher
Web Browser Internet Explorer 7, Mozilla Firefox 6, Safari 4, Chrome 15, or higher
Javascript Enabled
Cookies Enabled
Monitor Display Settings Resolution of 1024x768 or greater

Member Services number:
Australia: (02) 8015 5080 New Zealand: 0800 466 815

Or


Support hours:
Australia:
Monday 2:00pm - 8:00pm (AEDT)
Tuesday-Friday 8:00am - 8:00pm (AEDT)
Saturday 8:00am - 4:00pm (AEDT)

New Zealand:
Monday 4:00pm - 10:00pm (NZDT)
Tuesday-Friday 10:00am - 10:00pm (NZDT)
Saturday 10:00am - 6:00pm (NZDT)

dōTERRA Europe Cookie Policy

dōTERRA Enterprises sàrl, and its affiliates and subsidiaries (collectively, dōTERRA or “us”) respect your concerns about privacy. dōTERRA obtains certain information by automated means, such as cookies, web server logs, web beacons, and other technologies (collectively “Cookies”) when you visit, access, or use our websites and mobile sites, that link to this Cookie Policy (collectively the “Sites”). This Cookie Policy explains how we use Cookies, their purposes, and how you can control them.

Our use of Cookies may involve the processing of personal data. For more information on our data protection practices, see our Online Privacy Notice.

What are Cookies?

How Do we Use Cookies?

Essential Cookies

Performance Cookies

Analytics Cookies   

Social Media and Advertising Cookies

How to Control Cookies

Contact Us



What are Cookies? 

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site to uniquely identify your browser or to store information or settings in your browser. Cookies are generally used to help improve your experiences on the site, by, for instance, remembering your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. 

They are also used by website owners to make improvements to the site based on the visitors’ behavior. In some cases they are used to collect and store information about specific users.

 A “web beacon”, also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and may be used to transmit information collected through Cookies back to a web server.

How Do We Use Cookies? 

Below is a list of the categories of Cookies that we use on our Sites.

Essential Cookies

These cookies are essential for the proper functioning of the website and cannot be disabled in our systems. These are usually only posted in response to certain actions you take, for example a request for a service, such as setting up your privacy preferences, logging in or filling out a form. Without these cookies we cannot deliver certain parts of our website or the requested service.

Performance Cookies
We use performance cookies to collect information about your choices or remember your preferences so we can show you relevant content. These cookies allow us to remember, amongst others, your browsing language, contrast color, font size, device used, search results preferences and notification preferences. Performance cookies can be set up by us or by a third party whose services we have added to our pages. If you do not allow performance cookies, some or all services will not work properly.

Analytics Cookies

We use analytics cookies to collect information on how users navigate and use our Sites, such as how the users traverse our Sites, the pages they view, how long they stay on a page and whether the page is displayed correctly or whether errors occur. Such cookies help us to improve the performance of our Sites and make the Sites more user-friendly. Also, some videos embedded in our Sites use a cookie to anonymously gather statistics on how you got there and what videos you visited. 

Some of these analytics cookies are provided by our third-party web analytics service provider, Google Analytics. This service provider uses automated technologies to collect data (such as IP addresses) to evaluate the use of the Sites. To learn more about Google Analytics and how to opt out, please visit  https://www.google.com/intl/en/analytics/learn/privacy.html.

Enabling these cookies is not strictly necessary for the Sites to work but it will provide you with a better browsing experience. You can deny or delete these cookies, but if you do some features of the Sites may not work as intended.

Social Media and Advertising Cookies

Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond dōTERRA websites. In some cases, these cookies involve the processing of your personal data. For more information about this processing of personal data, check our Online Privacy Notice.

De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

How to Control Cookies 

You can control and/or delete Cookies as you wish. You can always change your preference by clicking here:

Cookie Settings

In addition, you can delete all Cookies that are already on your device and you can set most browsers to prevent them from being placed. Most web browsers will tell you how to stop accepting new Cookies, how to be notified when you receive a new Cookie and how to disable existing Cookies. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete Cookies.” You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Please note, however, that without Cookies, you may not be able to take full advantage of the Sites or our products or services. You may, for example, have to manually adjust some preferences every time you visit a Site and some services and functionalities may not work. 

For a comprehensive and up-to-date summary of every third-party accessing your web browser (through dōTERRA Sites or otherwise), we recommend installing a web browser plugin built for this purpose.  You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.

Contact Us
If you have any questions about this Cookie Policy, please contact doTERRA or write to us at:

dōTERRA
Attn: Legal Depa

You declare that you have read and understand the terms of the Privacy Policy accessible here and included by reference in this Agreement as if it were fully explained in the present.

IN NO EVENT SHALL DŌTERRA OR OTHER PARTIES INVOLVED IN THE CREATION, IN THE PRODUCTION OR IN THE DISTRIBUTION OF THE SITE WILL BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSSES OF GOODS, GOODWILL, USE, DATA OR OTHER IMMATERIAL IMMOBILISATIONS (ALSO IN IF YOU HAVE NOTIFIED THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM (I) USE OR INABILITY TO USE THE SITE (II) THE COST FOR THE PURCHASE OF SUBSTITUTE GOODS OR SERVICES, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS SUBSCRIBED THROUGH THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) DECLARATIONS OR THIRD PARTY BEHAVIOR ON THE SITE; OR (V) ANY OTHER ASPECT RELATED TO THE SITE. IN THIS SITE DECLARE THAT THIS PARAGRAPH WILL APPLY TO THE TOTALITY CONTENT, PRODUCTS AND SERVICES RETURNS AVAILABLE THROUGH THE SITE. UNDER NO CIRCUMSTANCES THE TOTAL LIABILITY OF DŌTERRA WITHIN THE MEANING OF THESE TERMS WILL BE ABOVE THE LESSER BETWEEN THE AMOUNT OF ANY COMMISSION PAID TO DŌTERRA FOR THE USE OF THE SITE BY YOUR PART, WHERE THIS IS REQUIRED OR NECESSARY OR SO US DOLLARS. CONSIDERING THAT CERTAIN STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY WILL BE LIMITED TO THE MINIMUM AMOUNT ALLOWED BY LAW. THE LIMITATIONS OF LIABILITY IN THIS AGREEMENT SHALL BE INTERPRETED IN FAVOR OF DŌTERRA, OUR PARENT COMPANY, AFFILIATES, SUBSIDIARIES AND ALL OUR RESPECTIVES, OFFICIALS, MANAGERS, EMPLOYEES, REPRESENTATIVES AND AGENTS.

Any delay or inability on your part or by dōTERRA, at any time, to request the services of any provision contained in this document, can not in any way damage the subsequent right of you or dōTERRA to apply this provision. No delay or incapacity on the part of you or dōTERRA in exercising any rights arising from this will constitute a waiver of such right or other rights under this.

dōTERRA may immediately issue a warning, suspend or terminate access to the Site or following a violation of this Agreement (or any other agreement or regulation contained herein by reference) or in the event we are unable to verify or authenticate any information you have provided to us or for any other reason at our discretion. You can cancel your account by contacting us at 1-800-411-8151.

28. Regulation concerning the violation of copyright and designation of a copyright agent

The dōTERRA copyright agent for the notification of claims for damages following copyright infringement on this site is David Doxey, who can be contacted at the following addresses:

By email:
ddoxey@doterra.com

By telephone:
+1 (800) 411-8151

FOR CUSTOMER SERVICE EMAIL: service@doterra.com

Cookie Policy
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